A DPM Service Includes:
- Cleaning your computer. (Inside and out)
- Replacement of screws and plates (subject to availability)
- A written report on work carried out if requested
We still repair older machines but sometimes parts are not readily available.
We will try our best, but please understand it may be necessary for us to declare your machine un-repairable;
especially if it is not cost effective due to obsolete parts.
We do service Apple Macintosh computers but not all repairs are performed on site or personally in store. We have a certified Macintosh repairer that will come to pick up your computer from our store and repair it at their office.
As this service is performed by another company our service prices are not applicable to these repairs, and you will be notified by phone with a quote before any service or repairs are conducted.
A service and/or repair can take anywhere from 1-7 working days. This can change depending on our workload, and if your computer requires specific parts that need to be sourced and delivered.
- We will notify you by telephone when your computer is ready for pickup
- Please call if we have not contacted you for pickup within the estimated timeframe
- If any additional work is required you will be notified by phone before the work is carried out
- 1 year labour warranty on all work carried out by DPM Computers (term 1.4)
- Please retain your pickup slip for collection, enquires and warranty
- No responsibility for goods left over 60 days
- All computers and accessories left over 60 days may be sold to recover any costs
When booking in your computer for servicing...
Please DON'T bring any cables, your monitor, keyboard or mouse unless specifically asked to do so. BUT please bring all your driver disks, operating system software and any other CDs you think might be helpful. If bringing in a laptop or notebook for a service remember to bring your charger and battery.
|Diagnosis, backup and in store service work (term 1.1)||$66 p/h|
|Machine re-load (Format, reinstall Windows and drivers)||$132|
|Virus removal plus free protection software||$132|
|Hardware installation fee when purchasing parts from DPM Computers (excluding motherboards)||$25|
|Hardware installation fee for parts NOT purchased from DPM Computers (excluding motherboards)||$35|
|Call Out (term 1.2)||$45|
|Hourly onsite labour(term 1.2)||$120|
|Insurance Quote (term 1.3)||$165|